Frequently Asked Questions
The Answers You Need
What is your return policy?
Because these are custom made skin care products, created to your specifications, we can not accept returned items. If you are not happy with your purchase, please inform us via our Contact page within 30 days of receipt of product and we will provide a replacement or refund.
Do you offer gift cards?
Yes! Click the Gift Card link at the top of the page.
What are the payment options?
We accept most major credit cards and PayPal.
Your products are natural, right? Will they go bad?
All products get old and need to be thrown out. Since natural products will need to be refrigerated or used quickly, we add a preservative to ours. All of these products will last 8-9 months without refrigeration.
Do your products contain sunscreen?
We now to offer sunscreen as an option. Natural sunscreens may not be as waterproof or have as high (or broad spectrum) SPF as laboratory produced sunscreens. Also, they may not protect as fully against UVA and UVB rays.
What is Energy Healing?
A form of complementary and alternative medicine based on the belief that a vital energy flows through the human body. The goal of energy healing is to balance the energy flow in the patient. It is used to reduce stress and anxiety and promote well-being. We use essential oils selected for your specific needs, as one form of energy healing. Reiki energy can boost this, if you choose to have that added.
Is Reiki Energy In All Your Products?
No. Reiki is only added if you select that option. Ethics is covered thoroughly in Reiki courses. It is unethical to use Reiki unless it is requested.